Warehouse Dispatcher Western Water Catchment

Full Time   Western Water Catchment, West Region - SG

6 Deadline 19/12/2025

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Responsibilities

Pickup Assignment: Assign pickups to drivers according to routes, ensuring timeliness and accuracy. Coordinate urgent pickups to meet customer timelines. This task is heavily supported via automated assignments.
Customer Communication: Maintain constant contact with customers for any unforeseen delays in pickup requests.
Device Management: Ensure our device are distributed to the right drivers and resolve any simple technical issues.
Palletized shipments Collection Coordination: Follow up with pallet shipments requests and send daily email pre-alerts on pallet shipments exports.
Missed Pickups: Follow up on missed PU cases, supporting the Customer Experience coordinator (CEC).
Support Tasks: Assist the CEC coordinator with package location, delivery, supplies requests. Provide support for Driver Follow up, Delivery Change Request, and undelivered packages follow-ups via email or phone.

Required Knowledge And Skills

Geographical Knowledge: Familiarity with Singapore roads and areas
Operational Plans: Understanding of various processes, procedures, and operating hours.
System Proficiency: Ability to read and use systems (with trainings).
Teamwork: Ability to work together as a team.
Customer Service: Ability to communicate effectively with both internal and external customers, demonstrating a customer-oriented attitude.
Physical Requirements: Ability to perform tasks that may require light physical effort.

Company: UPS

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